Frequently Asked Questions
How do I update my billing information?
Simply log into our customer portal where you can update your credit card and other customer information. We’ll use the new credit card on the next charge.
How do I cancel my marimba rental?
If you log into our customer portal then you’ll see a “cancel” link next to the marimba rental subscription section. Click that link to cancel the billing. We’ll then follow up to schedule a pick up.
Do I keep it over the summer?
Most percussion instructors recommend that the student practice over the summer to keep up their skills. However, if your student doesn’t plan on continuing band then you should definitely turn it in.
Where do you deliver?
We are currently focused on serving the Dallas/Fort Worth, Houston, and Austin metro areas. We’ve found it is not financially feasible to deliver or ship marimbas outside our service areas.
How do I update the marimba address?
Simply log into our customer portal and edit the marimba location address. We will use that location next time we service or pick up the marimba.
We are moving, how do we handle that?
You can have your moving company move the marimba if you’d like. They’ll generally wrap it in a moving blanket and move it safely. You will want to update the address in the customer portal. If you’d prefer us to move it, just contact us and we will handle it.
Are these rent-to-own?
We’ve chosen a a month-to-month rental service with the goal of keeping the monthly rental price as low as possible. Rent-to-own options are roughly twice the cost per month. If you’d like to own a marimba, we recommend purchasing used on Facebook Marketplace. We can help you find a good option there if you’d like, just contact us and we will send some ideal.
Do you sell marimbas?
We focus 100% on creating the most convenient and cost-effective marimba rental service in Texas. Therefore we don’t sell marimbas. If you’d like to own a marimba, we recommend purchasing used on Facebook Marketplace. We can help you find a good option there if you’d like, just contact us and we will send some ideal.
What marimba models do you rent?
We generally rent Marimba Warehouse MPM models for our 3-octaves and Fugate for our 4.3-octaves. We also own a handful of Demorrow 3-ocatve practice marimbas that we utilize from time-to-time.
Do you rent 5-octave marimbas?
Currently, we don’t rent any 5-octave marimbas but we hope to have a few ready to rent by the end of 2026.
Do you buy used marimbas?
Yes! We purchase used Marimba Warehouse MPM and Demrrow 3-octave practice marimbas as well as Fuguate 4.3-octaves in our current service areas, Dallas/Fort Worth, Houston, and Austin. You can contact us with the details and we’ll make an offer, then schedule the payment and pickup.
If we didn’t answer your question, feel free to contact us.