Customer Support – Common Questions

How do I update my billing information?

Simply log into our customer portal where you can update your credit card and other customer information.  We’ll use that updated CC info on the next attempted charge.

How do I cancel my marimba rental?

If you log into our customer portal then you’ll see a “cancel” link next to the marimba rental subscription section.  Click that link to cancel the billing.  We’ll then follow up to schedule a pick up. 

Do I keep it over the summer?

Most percussion instructors recommend that the student practices over the summer to keep up their skills.  However, if your student doesn’t plan on continuing band then you should definitely turn it in.

Where do you deliver?

We are currently focused on serving the Dallas/Fort Worth and Houston metro areas.  We’ve found it is not financially feasible to deliver or ship marimbas outside our service areas.

If we didn’t answer your question, feel free to contact us.