Customer Support – Common Questions

How do I update my billing information?

Simply log into our customer portal where you can update your credit card and other customer information.  We’ll use that updated CC info on the next attempted charge.

How do I cancel my marimba rental?

If you log into our customer portal then you’ll see a “cancel” link next to the marimba rental subscription section.  Click that link to cancel the billing.  We’ll then follow up to schedule a pick up. 

Do I keep it over the summer?

Most percussion instructors recommend that the student practices over the summer to keep up their skills.  However, if your student doesn’t plan on continuing band then you should definitely turn it in.

Do you deliver outside the Dallas-Fort Worth Area?

We are currently focused on serving the DFW area so we only offer marimbas in our service area.  We’ve found it is not financially feasible to deliver or ship marimbas outside our area.

If we didn’t answer your question, feel free to contact us.